Support
We're here to help you get the most out of notomo
Contact Us
Have a question, feedback, or need assistance? Our support team is ready to help.
Email: [email protected]
Response Time: We typically respond within 24-48 hours
Frequently Asked Questions
What is notomo?
notomo is an AI-powered learning platform that transforms your study materials (audio recordings, PDFs, text) into interactive learning tools like flashcards, quizzes, and matching games.
What file formats are supported?
notomo supports audio files (MP3, WAV, M4A, and more), PDFs, and plain text. We also support 100+ languages for transcription.
How do I cancel my subscription?
You can manage your subscription from the app settings. Go to Settings > Subscription > Manage Subscription. If you need assistance, contact us at [email protected].
How do I delete my account?
To delete your account and all associated data, please email us at [email protected] with the subject line "Account Deletion Request". We will process your request within 30 days.
I'm having technical issues. What should I do?
First, try refreshing the app or logging out and back in. If the issue persists, please email us at [email protected] with a description of the problem, your device type, and any error messages you see.
Is my data secure?
Yes, we take data security seriously. We use AES-256 encryption at rest and TLS encryption in transit. For more details, please see our Privacy Policy.
Report a Bug
Found a bug or something not working as expected? Please let us know by emailing [email protected] with:
- A description of the issue
- Steps to reproduce the problem
- Your device type and operating system
- Screenshots (if applicable)
Feature Requests
Have an idea for a new feature? We'd love to hear from you! Send your suggestions to [email protected].